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Our purpose is to deliver extraordinary impact through our culture and technology excellence, and our annual Social Impact Report provides a summary of how we have put that mission into practice over the past year. This report aims to capture the depth, breadth and global reach of our commitment to social impact and Environmental, Social and Governance (ESG) principles [1].

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Sustainability, solidarity and service: Practicing Responsible technology to create positive social impact��

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As technologists it’s in our nature to strive to solve problems. But as an organization that’s had a social mission from the very beginning, we’ve come to understand that we occupy a distinct position at the intersection of technology, society and business. This position is both a privilege and an obligation, and compels us to act in the service of our many stakeholders – while always remaining mindful that technology doesn’t have all the answers.��

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In every ������ region, we work to support needs identified locally, establishing long term partnerships with social organizations on the ground, and then seek to align those strategies with broader global goals. Over the course of years our stakeholders — including Thoughtworkers and society — have shaped this approach. It gives us natural alignment with many frameworks and compacts around social and environmental issues globally, including SASB (Sustainability Accounting Standards Board) Standards and the United Nations Sustainable Development Goals (SDGs).

This report shares multiple examples of technology being harnessed to benefit society. But Responsible technology requires a reckoning and acknowledgement that technology is not inherently a force for good, or necessarily neutral.��

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The stories in this report show what it’s possible to achieve with a Responsible tech mindset – and also why our work must continue. So much remains to be done.

Our social impact framework: A foundation for Responsible tech that drives results��

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Responsible technology is a key component of our long and ongoing commitment to social change, because it’s increasingly evident that each requires the other. Technology has become��core to society, and can create connections and solutions that were never before possible. Yet technology, and technologists, can’t solve societal problems alone.��

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Meaningful progress depends on partnerships and on forging relationships with social movements and voices that have been historically excluded — such as migrant workers and��First Nations. Embracing diverse views and acting at multiple levels are the only ways to address challenges of the complexity and magnitude we now face, from rising inequality to climate change.��

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We developed our social impact framework in 2018, to help us think about the levers of social change, and ensure our work advances along many dimensions, from the individual to the international.����

As this report shows, our social impact initiatives take many different forms. They’re in varying stages of development, and are often work-in-progress as part of multi-year programs and long-term partnerships. But they’re all rooted in the same basic convictions. First and foremost is solidarity; that our response to any crisis or challenge should be led by the organizations and communities that are the closest to the situation, rather than our own priorities or preconceptions.��

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The second is that entrenched social, environmental and economic imbalances can’t be addressed in isolation. Genuine transformation requires the efforts and participation of a broad range of sometimes competing actors, coming to terms with tension, and making occasionally contentious decisions. This isn’t easy. Guided by our values, our partners, and the people and organizations with which we stand, we ensure our work will always be an expression of purpose, directed where it is needed most.��