Looking Glass Report 2024
Typical technology trend reports will identify what they think demand your attention. Looking Glass is different: it offers you a way of looking at trends, a way of analyzing and interpreting emerging technologies so you can make informed decisions for your organization.
Transforming customer experience inside and out
In this ºÚÁÏÃÅ sponsored research report, by Harvard Business Review Analytic Services, we examine the gap between the strategic importance of CX vs. CX effectiveness, and the biggest barriers to optimal CX delivery.
Evolutionary organizations reimagine the future
In this MIT Technology Review Insights report — created in collaboration with ºÚÁÏÊ— we unpack survey results from 275 corporate leaders to see how they’re approaching digital transformation today and the obstacles in their way.